We so want you to have fun when shopping at NewYorkieStore.com. We make every effort to ensure that you, our valued customers are completely satisfied with every purchase and you will come back and have fun shopping again and again. Our New Yorkie Store has a sizing chart to guide you through your purchase. Please read the sizing chart closely to avoid ordering the wrong sizes. If you have any questions, please feel free to contact us and we will be happy to help you find just the right size for your pet. If you need to return you order, please email us within 7 days from receiving your order and we will be happy to assist you. Any item returned to our company must be in its original, unused condition. It must have tags attached and must contain all original documents, boxes, etc. or it will be refused. New Yorkie Store will accept returns for exchange or merchandise credit. Merchandise credit will expire 1 year from date of purchase.
We Process all orders immediately, therefore, once an order is placed, we cannot cancel it.
If you receive an item that is damaged, please contact us within 24 hours. Please Include your order number, date, item number and describe the defective merchandise.
Due to strict health regulations, used pet apparel and accessories cannot be exchanged or returned. Custom Made orders cannot be returned. Personalized Items cannot be returned for any reason. No returns or exchanges on Sale or Clearance items.
We strive to provide the best customer service and if you have any questions, please feel free to contact us.